Terms and Conditions for Astra Blooms
Welcome to Astra Blooms! These Terms and Conditions govern your use of our online platform and the services we provide. By accessing or using our site, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
1. General Provisions
Astra Blooms ("we", "us", "our") provides custom floral arrangements, event decoration, plant and gift delivery, horticultural advice, terrarium workshops, subscription services, and botanical art installations. Our services are accessible through our website.
These terms apply to all visitors, users, and others who access or use our services.
2. Services Description
We endeavor to display as accurately as possible the colors and images of our products and services that appear on our online platform. We cannot guarantee that your device's display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
- Custom Floral Arrangements: Designs are crafted based on seasonal availability and client preferences. Specific flower varieties are subject to substitution if not available.
- Event Decoration: Consultation and bespoke design services are offered. A separate service agreement may be required for large-scale events.
- Plant and Gift Delivery: Delivery times are estimates and may vary due to external factors. We are not responsible for incorrect delivery information provided by the customer.
- Horticultural Advice: Provided as general guidance. Specific plant care may require local expert consultation beyond our scope.
- Terrarium Workshops: Booking is subject to availability. Cancellations may be subject to a fee.
- Subscription Services: Recurring charges apply. Cancellation terms are detailed at the point of subscription.
- Botanical Art Installations: Bespoke projects requiring detailed consultation and bespoke agreements.
3. User Accounts
When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our service. You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password, whether your password is with our service or a third-party service.
4. Orders and Payments
All orders placed through our online platform are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. All payments are processed securely. Prices are listed in GBP and include VAT where applicable.
5. Cancellations, Returns, and Refunds
Due to the perishable nature of many of our products, our cancellation and return policy varies:
- Fresh Flowers & Plants: Cancellations must be made at least 24 hours prior to the scheduled delivery or collection time for a full refund. Returns are generally not accepted for fresh items unless they arrive damaged or defective. Claims must be made within 12 hours of receipt with photographic evidence.
- Gifts & Non-Perishable Items: These items can be returned within 14 days of purchase in their original, unused condition for a full refund, excluding shipping costs.
- Workshops & Services: Cancellations for workshops require 48 hours notice for a full refund. Less than 48 hours notice may result in a partial refund or credit.
- Subscription Services: Can be cancelled at any time before the next billing cycle. Refunds are not provided for recurring payments already processed for upcoming deliveries.
6. Intellectual Property
The service and its original content (excluding content provided by users), features and functionality are and will remain the exclusive property of Astra Blooms and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Astra Blooms.
7. Links To Other Websites
Our service may contain links to third-party web sites or services that are not owned or controlled by Astra Blooms. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Astra Blooms shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
8. Limitation Of Liability
In no event shall Astra Blooms, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
10. Changes To These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.
11. Contact Us
If you have any questions about these Terms, please contact us:
- Astra Blooms
- 23 Orbiter Way, Unit 7B, Bristol, South West England, BS1 6QJ, UK